Help centre
Frequently asked questions.
Everything Sydney riders ask us about bookings, fares, vehicles and safety. Can't find your answer? Our team replies within the hour.
Booking a ride
How far ahead should I book an airport transfer?
For Sydney Airport pickups we recommend requesting your ride at least 12 hours ahead so we can lock in a driver and track your flight. On-demand rides across the city are usually matched within 3–7 minutes.
Can I book a ride for someone else?
Yes. Just add the passenger name and mobile number in your booking request and we will send them the driver details and live tracking link.
Do you operate 24/7?
We do. Rido drivers run around the clock, every day of the year, including public holidays and during major Sydney events.
How do I change or cancel a booking?
Reply to your confirmation message or call +61 2 8000 1234. Changes and cancellations made more than 2 hours before pickup are free of charge.
Fares & payment
How is my fare calculated?
Standard taxi trips use NSW metered rates — flagfall plus a per-kilometre charge, tolls and any waiting time. Airport transfers and limo hire can be booked at a fixed, all-inclusive quote.
Which payment methods do you accept?
Card in the app, tap-and-go in the vehicle, Apple Pay, Google Pay, and monthly invoicing for corporate accounts.
Are there extra charges I should know about?
Late-night trips between 10pm and 6am, airport parking access fees, and child-seat requests carry small surcharges. Anything applicable is shown before you confirm.
Vehicles, drivers & safety
Are your drivers accredited?
Every Rido driver holds a current NSW passenger transport authorisation, passes a national police check and a driving-history review, and is re-checked annually.
Can you carry luggage, prams or surfboards?
Yes — choose an Executive SUV or Family Van when you book and note the items in your request. Our vans fit up to 7 passengers with luggage.
Do you provide child seats?
We can fit baby capsules and booster seats on request at no extra hire cost, subject to availability. Please ask at least 6 hours ahead.
What if I leave something in the car?
Contact us with your trip details and we will reach the driver straight away. Lost items are logged and can be collected from our Alexandria office or couriered to you.
Carpooling & corporate
How does Rido carpooling work?
Pick a popular Sydney commuter route, choose a departure window, and we match you with up to three other verified riders heading the same way. The fare is split automatically.
Do you offer business accounts?
Yes. Corporate accounts get priority dispatch, cost-centre tagging, monthly invoicing and a dedicated Sydney account manager.